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Frequently Asked Questions


Frequently Asked Questions

What is SIM unlocking?

It is very usual for the mobile phone companies to lock the phones to their network. The unlocking service provided by release the network carrier restrictions allowing you to use your handset in any network, worldwide.

Is SIM unlocking illegal?

It is a common misconception that unlocking your phone is illegal. Anyhow we advise you to check local laws before purchasing from us.

Are there any risks?

None! The process is simple and often takes only a few minutes. No damage can be done to the phone!

How long does it take to get the unlock code?

Unlock codes are usually dispatched in less than 15 minutes. However there are very few cases (~1% of our orders) when it can take up to 24 hours.

How do I check if my phone is locked?

It is very simple! The easiest method is to insert a SIM card from another network in order to check if the phone accept it. If your handset is locked you will often see an message like 'SIM not valid', 'Phone Restricted', 'SIM not accepted', 'Invalid Network SIM', and your phone will request the unlock code.

Do I require cables, software or any technical knowledge?

Unlocking your HTC phone by is very simple. You don't need any cables, software or technical knowledge. All you have to do in order to unlock your phone is to switch it on with a not allowed SIM card and simply use your phone's keypad to enter the eight digit unlock code provided by us!

How do I find out the IMEI number?

The IMEI (International Mobile Equipment Identifier) number is a 15 digit number that uniquely identifies your mobile phone. The simplest way to find it is to dial *#06# and read it from your phone screen. Anyhow the IMEI code is also printed on your phone and you can check it if you remove the battery and look at the label in the battery compartment.

How will I receive the unlock code for my phone?

The unlock code and all the instructions will be sent to you via email.

What payment methods do you accept?

We accept almost every method of payment including paypal, credit card, electronic check, and wire transfer.

Click here to unlock now!

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